Econet Wireless Zimbabwe, the country’s top telecom and technology company, has announced plans to launch new data packages to improve its current SmartBiz service, based on feedback from customers.
In a statement on Friday, the company said it heard concerns from users about the Fair Usage Policy (FUP) on SmartBiz data plans, which are popular with small businesses, churches, schools, and home users. The statement reads:
“At Econet Wireless Zimbabwe, your connectivity experience is our top priority.
“We listen to your feedback, monitor market trends, and embrace new technology to ensure our services meet your needs.
“Our commitment has always been to provide fast and reliable digital connectivity that empowers individuals and businesses across Zimbabwe.”
“To better serve you, we are introducing new, broader data packages that offer more choice, allowing you to select the option that best suits your needs—whether personal, educational, or business.
“These packages are designed to deliver a consistent digital experience for all our customers, while safeguarding the long-term sustainability of our services.
“We believe these new packages will give you, our customers, greater flexibility and keep our offerings aligned with your needs.”
SmartBiz was widely embraced by small businesses, schools, churches, and freelancers for its affordability and promise of “unlimited” data.
Some users reported excellent speeds and reliability, particularly during the initial rollout.
However, recently, customers have accused Econet of quietly changing its policy after the SmartBiz 5 plan, originally offering 1TB at 5Mbps, was reportedly throttled after just 200GB, without prior warning.
Users complained that speeds dropped below 1Mbps, making even basic tasks nearly impossible.
Some even found that regular Econet bundles were faster than SmartBiz once throttling took effect.
Econet maintains that its Fair Usage Policy is in line with international standards, where “unlimited” seldom means truly infinite.
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