Computer Technician (Harare)

Duties and Responsibilities

User Support:

• Assist in conducting staff training of IT processes and procedures such as login credentials, email use and passwords.
• Perform user support for all user complaints relating to computer aided audit tools, computer applications and software.
• Carry out and share domain expertise to educate the surrounding team members to increase the collective knowledge of the team.

Software and Hardware Installation and Support:

• Administer the OAG LAN/WAN infrastructure components like printers, telecommunication services, CCTV access control, anti-virus and various end user computer applications.
• Assist in performing safe custody of ICT infrastructure and handling ICT related incidents as escalated.
• Provide technical input, installation and recommendations in the acquisition of IT hardware and software systems.

IT Equipment Management:

• Support and be responsive to off-hours emergencies and activities that may occur at OAG premises.
• Support in performing periodic update and maintenance of OAG websites and guided by the Senior Public Relation Officer.
• Manage and update IT inventory register for proper records according to OAG policy and guidelines.

Troubleshoot and resolve computer-related issues:

• Assist in the administration of network resources and maintain an updated inventory of the network components.
• Assist in Preparation of a quarterly maintenance schedule and report for all end user IT equipment with OAG IT infrastructure.
• Perform routine troubleshooting of network and user problems and operations of the help desk of OAG staff.
• Provide OAG staff with connection support of the internet, intercom for efficient running and operations.

Operation and Stability of Systems:

• Maintain the optimum operation and stability of the OAG network system and server’s infrastructure.
• Perform and maintain the periodic system and data backup and follow-up on business continuity and disaster recovery for OAG IT assets.
• Perform secure configuration of all IT related infrastructure and services activities within OAG IT infrastructure.
• Support and be responsive to off-hours emergencies and activities.

Technical Input and Recommendations:

• Provide technical input and recommendations in the acquisition of IT hardware and software systems.
• Prepare and submit periodic performance reports on OAG systems to support capacity planning development and implementation strategies.

Qualifications and Experience

• Bachelor’s Degree in Computer Science, Information Technology, Information systems or related discipline from a recognized university or institution.

Attributes/skills:

• Knowledge of various computer applications, software and hardware.
• Understanding of existing and emerging technology.
• Communication an interpersonal skill.
• Analytical skills.

Other

How to Apply

If you are qualified and interested, please submit your application with a detailed Curriculum Vitae to the following email address: auditofficehr@gmail.com

or hand deliver to No. 48 Burroughs House, Corner George Silundika and Simon Muzenda Street (4th Street) not later than 17 May, 2024.