The Zimbabwe Revenue Authority (Zimra) has warned that some unscrupulous employees are illegally charging clients US$10 to process clearance documents. The authority is advising clients to report such malcontents.
In a statement, Zimra said,
The Zimbabwe Revenue Authority (ZIMRA) notes with concern that some ZIMRA officers are charging clients ten United States dollars (US$10.00) as processing, facilitation or handling fees for clearance documents submitted or required by clients.
ZIMRA sincerely apologies to the affected clients and the public, and would like to categorically state that the Authority is not part of such daylight robbery and corrupt underhand dealings.
Such malpractice is unethical and ZIMRA has a zero tolerance towards such devious behaviour.
Our valued clients are advised that in an effort to flush out such corrupt elements, the following must be noted:
- While on duty, all ZIMRA staff members shall put on name badges and/or ZIMRA staff IDs when serving clients at all times.
- Station management teams shall visibly display their framed pictures with ZIMRA contacts details (landline, mobile and office numbers). Their framed pictures shall be displayed in all reception areas or places where clients have full view.
- Any ZIMRA staff member caught charging for processing, facilitation or handling fees to clients shall be disciplined in accordance with the ZIMRA Code of Conduct.
- Clients are advised to take the name of any officer who requests such processing, facilitation or handling fees and report to the following contact details:
Toll-Free Econet Line: 01108 190
Toll-Free Telecel 0732 880 880
WhatsApp: 0772 135 890