In response on Twitter, Econet dismissed reports on social media that someone can access funds in one’s EcoCash account without the pin. Econet assured members of the public that their funds on EcoCash were safe.
The statement reads:
Kindly note that the short code on social platforms is false. Please disregard it as EcoCash does not allow access to people’s accounts without asking for a pin code. The *151*# EcoCash menu allows customers the convenience of instantly accessing the top level menu. Please note that all transactions on EcoCash cannot complete without a pin. A transaction cannot be successfully made using *151*#. It gives you an error message that reads General fail exception at the end. As long as you keep your PIN private there is no need to worry because with EcoCash your funds are always secure.