The Postal and Telecommunications Regulatory Authority of Zimbabwe (Potraz) has revealed that it will be fining telecoms operators who offer poor quality service. Telecommunication operators are expected to observe minimum service quality and customer care standards when providing services such as voice, internet and data connectivity, short message and multimedia message services.
Potraz director general Dr Gift Machengete said
We are monitoring them. In fact, we have started writing to operators; we know what quality of service standard is expected. We fine them if they do not comply. If for example a (base station is down), we give the operator time to address the problem.
As such, operators are working on that (faults) to improve the quality of service. We are concerned with the quality of the service. We have to protect consumers. We are definitely concerned with the issues and have taken them to the operators so that they come good on the quality standards