SIVIO Institute Launches Online Resource For Residents To Understand Service Delivery

The SIVIO Institute says it has been tracking levels of service delivery in four cities for the past three months.

Through a questionnaire survey, it was able to get responses from 1 200 households each month for three months.

The survey is focused on understanding the levels of service delivery in three (3) areas; (I) water delivery, (ii) refuse
collection and (iii) health delivery.

The responses are captured into a data visualization tool; the Local Government in Action Tracker https://localgovtracker.zimcitizenswatch.org/.  On this tracker, one is able to compare service delivery across cities or period.

The tool is available online as a resource to residents and their associations for them to understand patterns of service delivery.

SIVIO says the tool will make a significant contribution towards local level advocacy for improved services and ongoing engagement with service providers.

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