The SIVIO Institute says it has been tracking levels of service delivery in four cities for the past three months.
Through a questionnaire survey, it was able to get responses from 1 200 households each month for three months.
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The survey is focused on understanding the levels of service delivery in three (3) areas; (I) water delivery, (ii) refuse
collection and (iii) health delivery.
The responses are captured into a data visualization tool; the Local Government in Action Tracker https://localgovtracker.zimcitizenswatch.org/. On this tracker, one is able to compare service delivery across cities or period.
The tool is available online as a resource to residents and their associations for them to understand patterns of service delivery.
SIVIO says the tool will make a significant contribution towards local level advocacy for improved services and ongoing engagement with service providers.