NetOne Apologises For Network Problems Subscribers Encountered On Monday

Zimbabwe’s second-largest mobile network operator, NetOne, has issued an apology over the network service disruption that customers experienced for the better part of Monday.

Netone subscribers faced a network blackout around midday yesterday, failing to access social media platforms and connect to the internet.

The government-owned mobile network operator issued an apology in a statement informing subscribers that normal service had been restored. Read the statement posted on the telecoms giant’s social media platforms:

NetOne would like to apologise for intermittent data service experience on our network yesterday. Please note that normal service has been restored.

Inconveniences caused are sincerely regretted.

The issue came barely days after Econet Wireless, the biggest mobile network operator in the country experienced related problems.

Econet’s subscribers on Friday last week faced challenges and disruption in making calls, checking balances, accessing EcoCash, as the service provider was facing “a technical challenge.”

Only recently, TelOne had similar challenges.

This has an adverse effect on many companies and individuals who are now working from home in a bid to curb the spread and transmission of the coronavirus pandemic.

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