FULL TEXT: ZESA Statement On Why Consumers Are Failing To Buy Electricity Tokens Today

ZESA has released the following statement after consumers countrywide experienced delays and technical glitches today while trying to purchase “cheap” electricity. ZESA said the delays were caused by a huge volume of transactions as many people were trying to purchase electricity at the same time.

The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) would like to apologise to its valued customers for the long turnaround periods in the processing of transactions in the purchase of electricity.

ZETDC advises that delays being experienced by customers are due to high volumes of token purchases during the beginning of the month and are putting pressure on the system, the position that we are in the process of addressing.

ZETDC further advises customers that the lifeline tariff is enjoyed once a month when they make the first token purchase of units ANY DAY during any calendar month, therefore it is not true that electricity is cheaper when purchases are done within the first five days of the month.

In order to assist customers, prepayment vouchers will indicate how the units purchased are charged and the bands to which they belong, in compliance with the provisions as set by the Regulator.


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