After a lockdown closure period of seven weeks, MultiChoice Zimbabwe customer care centres are open again, while its national telecall centre is back in operation at its office base.
Liz Dziva, publicity and public relations manager, said the company’s physical re-opening was accompanied by a range of hygiene and public safety measures in keeping with regulations governing revival of physical operations. She said:
These health requirements are well known to all customers and include use of masks, provision of hand sanitiser and maintaining social distancing on premises, adhered to by customers and staff.
The customer care centres are in Avondale and Joina City in Harare, as well as in Bulawayo and Mutare. They are open weekdays from 9 am to 4 pm and Saturdays from 9 am to 1 pm (Harare branches) and 9 am to 12 pm ( Bulawayo and Mutare branches).
All walk-in customer care centres are closed on Sundays. The national telecall centre is open Monday to Saturday from 9 am 4 pm including Sundays from 9 am to 1 pm. Added Dziva:
During the first seven-week of lockdown our offices were completely closed and several staff worked from home.
The national telecall centre operated remotely, with staff operating from their homes and inked by our mobile call-in numbers. Now that the telecall team is back in the office, the landline (024) 232600 is again operational.
She said MultiChoice Zimbabwe was delighted to be back in physical operation but was pleased with operational capacity during the stricter lockdown period.
We are also pleased bank branches are also operational, as this gives customers access to physical subscription payment options, and our telecall staff can identify banks providing this service.