MultiChoice Zimbabwe has sent out a reminder to existing and potential DStv viewers that they should make use of only accredited installers and agents when they need installations or other technical support services.
Several customers have reported being given defective or substandard products and inadequate support from people posing as DStv installers and agents, but who on investigation turn out to be illegal service providers whose activities are unknown and cannot be guaranteed as safe or worthy.
Liz Dziva, publicity and public relations manager of MultiChoice Zimbabwe, strongly urged all DStv customers and would-be customers to use only those installers and agents whose business names appear on the official and authorised list of DStv accredited installers and agents. Said Dziva:
Over the years we have regularly warned that using unauthorised installers could result in loss of money, inadequate service and even exposure to fraudulent activity.
Our message is clear: check first to see who is accredited and who therefore offers services of a known high standard and who can be a follow-up on if something were to go wrong.
DStv accredited installers receive training from qualified technicians and other experts within the MultiChoice organisation, and they liaise closely with in-house technical and administrative staff. Their work is monitored and if a problem arises can be guided to a satisfactory resolution of the problem. Dziva added:
They use proper equipment, have the necessary know-how and are regularly updated on all relevant information from the MultiChoice organisation.
We have no jurisdiction over the illegal operators and customers will lose out, financially and in other ways, if they are mishandled.
It is unlikely that an accredited installer will provide an unsatisfactory service, but should that happen it can be reported to MultiChoice Zimbabwe and action can be taken to resolve the matter for the customer.