EcoCash, a local mobile money platform, has advised its customers on how to have failed or erroneous transactions reversed.
The move comes as Econet shops are increasingly becoming swamped by hordes of customers seeking to have failed transactions reversed. Below is a statement from EcoCash:
Dear Valued Customer,
- - - Buy NetOne, Telecel Airtime on WhatsApp using EcoCash.
Send the word Airtime to +263 714 815 229
No extra charges. - - -
If you still have a pending EcoCash query; please feel free to get in touch with us through the following channels and we will contact you within 24 hours:
1. SMS or WhatsApp the words BANKING, ZESA or REVERSAL to us
on 0771 222 114
2. Write to us on Facebook (@EcoCash Zim) & Twitter (@EcoCashzw)
3. Call us on our 24-hr EcoCash toll-free line on 114
4. Visit any Econet Shop
5. Visit the numerous EcoCash Mini Service centres located nationwide.
Thank you for your patience and we sincerely apologize for the inconvenience caused.