In his acceptance speech on November 15, 2019, Mambondiani, who takes over from DHL Zimbabwe managing director Jeff Phiri, said:
There is perhaps a no bigger contributor to the success of contemporary businesses than great customer service.
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The important role of the CCAZ is highlighted by the fact that service-centric strategies now represent an important aspect of firms’ efforts towards enhancing overall revenue and profit, customer acquisition and retention, and competitive differentiation.
CCAZ’s other new board members include Marjorie Madamombe from NMB Bank, Patricia Mutyavaviri from Zimnat, Hazel Chitare from Old Mutual, Tichaona Gandanhamo from Ecobank, Otis Makahamadze from Omni Contact, Fungai Chimwamurombe from Zenas Legal Practice, and Velile Dube from ZimTrade.
The Association was formed in 2010 to cater for contact centre, customer service professionals and companies.