EcoCash has reassured the public that the process of stabilizing its new, more secure platform following a weekend upgrade, is nearly complete but has pleaded for patience as it works to “optimize” the performance of the service.
Cassava Smartech Zimbabwe (the company that owns EcoCash) chief executive officer Eddie Chibi had this to say:
We once again would like to thank our valued customers for bearing with us during this critical period in which we are now optimizing the various EcoCash services in a live environment.
The core of our platform is now working quite well, but some work is still continuing on the optimization of a few components that involve integration to third parties.
We sincerely apologize to our customers for the inconvenience this may have caused them.
EcoCash announced a 24-hour planned major upgrade of its platform over the weekend but the mobile money platform has hitherto experienced several glitches.
Members of the public have been exasperated by the “new” system as it is currently impossible to buy goods from major supermarkets using EcoCash.