ECOCASH Asks For Customers' Patience As Upgrade Is Hit By Glitches
Ecocash, the largest mobile phone-based money transfer, financing and microfinancing service in Zimbabwe has asked for customers’ patience as they deal with “stability issues to optimise the availability of various EcoCash services across the new platform”.
The development came after Ecocash “successfully implemented the planned upgrade of EcoCash to a new, more secure platform” between Saturday night and Sunday, a development which saw some services including the option to buy airtime and data products with EcoCash missing from lists and the platform was also down in shops.
Posting on social media, Ecocash asked for patience saying:
Dear Valued Customer
Please be advised that we are working on stabilizing the system following the upgrade last night.
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Cash on Delivery in Harare & Bulawayo. Tinotumira kwamuri inosvika.WhatsApp: 0783 450 793
You may experience some intermittent challenges in trying to transact on EcoCash.
We sincerely apologise for the inconvenience caused.
