The registrar general’s office is said to be rude and mistreating people seeking documentation Daily News reports, The matter came to light through the ZHRC Chairperson Elasto Mugwadi who urged the govt officials to adopt a human rights-based service when dealing with the public.
…negative attitudes and lack of customer care or human rights-based service delivery by staff at government departments such as the RG’s office and department of social welfare discourages people from accessing services or documents when they need them.
In all our engagements with them, we are saying they should adopt a human rights- based approach which places the interest of the customer or the person being served as a priority.It is the top most issue they should be looking at.
The registrar general’s office is the one that processes all legal identification documents for Zimbabwe. Of late they have been having problems like having a huge passport backlog amounting to 370K+.
More: Daily News