FULL TEXT: RBZ Directs Mobile Money Agents To Stop CASH-IN, CASH-OUT & CASH-Back Facilities

The Reserve Bank of Zimbabwe has reportedly directed mobile money agents to stop providing Cash-in, cash-out and cash-back services. A statement circulating suggests that the move was taken to stop money laundering. We present the full text below.

  1. It has come to the attention of the Reserve Bank of Zimbabwe that some economic agents are engaging in illegal activities abusing the cash-in, cash-out and cash-back facilities thereby compromising the public interest objectives of national payment systems in the economy.
  2. Notable activities include the buying and selling of cash through mobile money agents at high rates above the approved charges for cash-in and cash-out with some economic agents not banking cash sales under the disguise of cash-back services.
  3. The charging of commissions outside the approved framework adversely affects the smooth operation of payment systems and have the negative effect of distorting pricing of goods and services.
  4. In view of the above, all mobile payment system providers and merchants are hereby directed to discontinue cash-in and cash-out with immediate effect.
  5. Furthermore, all economic agents are, with immediate effect directed to discontinue cash-back facilities.
  6. Banks, mobile payment system providers and other economic agents are reminded of the need to ensure that the entire ecosystem operate within the confines of law and enforce compliance.
  7. Please be guided accordingly.

J. Mutepfa (Mr.)



30 September 2019



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2 comments on “FULL TEXT: RBZ Directs Mobile Money Agents To Stop CASH-IN, CASH-OUT & CASH-Back Facilities

  1. The RBZ has absolutely no idea on how to fix the “Zimbabwe Problem”. Watch – they will either stop EcoCash altogether or put a low limit on any transaction. They are scared shitless.

  2. Looking for new ways to loot …. the millions of bond notes being printed is the problem … can RBZ not see this … ncube useless

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