4 Months On, AirZimbabwe Plane Remains Grounded Over Operating Manual

4 months after taking the plane from the manufacturer, the national airline is yet to obtain an operating manual for the Embraer ERJ145 which remains grounded since its delivery The Independent reports.

The report is coming in after AirZim failed to meet the deadline to fly the twin-engine regional jet, which was initially set to take off within the first six weeks of delivery.  The Independent exclusively revealed the reason why the airline might be having problems flying the bird:

Flying the ERJ145 is dependent upon the embattled airline satisfying a rigorous process known as the “Know Your Customer” (KYC) in aviation circles. The manufacturer will furnish AirZim with the manual after fulfilling requirements of that process.

Under the KYC exercise, clients have to prove their ability to maintain purchased aircraft, as well as show the competence of its cabin crew, among other requirements.

AirZim took control of the aircraft which was purchased in controversial circumstances by murky private airline Zimbabwe Airways from the United States in 2017. In the absence of the operating manual, the plane cannot take off.

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Responding to the publication, AirZim said:

The ERJ145 is not yet operating as we are still completing the Know Your Customer (KYC) application and approval process with the manufacturer, which process is already work in
progress

Once a KYC approval is granted we will have access to the requisite manuals which will allow the aircraft to become serviceable.

The national airline has been facing a number of challenges over the years with creditors threatening to sue the flag-carrying birds over non-payment.

More: The Independent.