Kwese Play Apologises To Customers After “Deactivating” Accounts

Kwese Play has issued an apology to its customers after several complained of loss of service.

The problem has been experienced across Sub-Saharan Africa with users in Zimbabwe, South Africa and Ugandan expressed their disappointment over the disruption of service.

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In a statement released on its Twitter handle, Kwese Play said:

Econet Media has noted that today customers received a notification on their Kwesé Play devices that they have been deactivated.

We apologise for this inconvenience and are working on resolving it.

We thank you for your understanding and patience.

According to TechZim, Kwesé Play was launched last year and is Econet’s Roku powered streaming platform that uses the internet to deliver entertainment.


Kwese TV was a subscription-based Zimbabwean satellite and broadcasting network owned by Econet Wireless Zimbabwe, under Econet Media. The service was shut down formally on 1 November 2018. Customers that had bought the satellite could still watch Free to air content on their Kwese equipment... Read More About Kwese

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