07 March 2019
Air Zimbabwe wishes to apologise to its valued passengers for the schedule disruptions which are currently obtaining. Due to equipment constraints, the Airline is currently operating with one aircraft to service all its routes.
The aircraft had to undergo an engine change on Sunday 3 March 2019. The engine change process could however not be completed within the projected time due to unforeseen circumstances.
This resulted in serious disruptions to this week’s operations as most flights had to be rescheduled. The rescheduling resulted in adverse effects on our crewing requirements based on the regulated employee duty times that must be adhered to.
For regulatory compliance, the Airline was forced to cancel or reschedule some of its flights. Admittedly, this has resulted in serious inconveniences on our valued passengers which we sincerely apologise for. We expect normal schedule to resume within the shortest possible time.
We solemnly and graciously appeal to our valued clients to bear with us during this period. The Airline expects delivery of additional equipment soon to ease the current operational challenges.
Every effort is being made to ensure that going forward, the national airline is adequately and appropriately equipped for efficient operations.
Furthermore, alternative travel arrangements are being put in place for any passengers that are not reachable on the contact details submitted to the Airline at the point of ticketing.
Air Zimbabwe remains grateful to its dedicated engineers, Pilots, Cabin Crew and its entire Staff who continue to selflessly sustain the Airline.
The national Airline is greatly indebted to its valued passengers who continue to patronise the Airline and for the feedback, comments, contributions and excellent support.
Our reservations department is making all efforts to keep passengers updated of any schedule changes, through their mobile numbers provided at the time of booking.
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