Western Union agents have close shop due to foreign currency shortages as they are failing to access hard cash from local banks for onward transfer to receivers.
According to an official in the money transfer business who spoke to The Herald on condition of anonymity, money transfer agencies are failing to fulfil their obligations due to failure to access foreign currency from local banks. He said while Western Union (International), for example, deposits money in the nostro account of a local bank, the bank might not necessarily have the physical notes to give the local Western Union agency.
He said some Western Union agencies in Zimbabwe have since closed shop. Some Western Union agencies have been putting up notices advising beneficiaries of remittances that they no longer offer such services. One notice seen by The Herald reads:
We no longer offer Western Union services here. Please try Ecobank Nelson Mandela Branch or Easy Link Corner First and Samora Machel next to Reserve Bank.