In a statement in response to inquiries from The Chronicle, Econet Group Public Relations Officer, Mr Fungai Mandiveyi said the transaction challenges experienced by EcoCash customers are a result of a scheduled system maintenance work.
The statement comes after some people have been facing challenges accessing or transacting through EcoCash since Monday. Said Mandiveyi:
EcoCash advises that following scheduled system maintenance work, some customers have been experiencing intermittent transaction challenges. Our technical teams are working to resolve the challenges as soon as possible. EcoCash sincerely apologises for the inconvenience caused.
According to a Techzim source, some shops have started instructing customers not to use EcoCash as they were emailed by the mobile money service provider who is failing to keep up with complaints of people coming to demand their money.
EcoCash is a mobile money transfer facility which is run by Econet Wireless Zimbabwe. The facility has grown in leaps and bounds since its inception and is arguably the largest mobile money transfer agent considering the huge sums of transactions that the platform is said... Read More About EcoCash
Econet Wireless Zimbabwe, a subsidiary of Econet Wireless International, is the first and largest mobile network services provider in Zimbabwe. The telecoms giant became popular with its products and services such as Buddie. It has established branches in different corners of the country and enjoys... Read More About Econet