In a statement yesterday, Econet said its subscribers are not facing disappearing data or airtime problems on their network and advised clients experiencing the challenges to contact the company.
The statement by Econet comes at a time when its customers are complaining about missing data, especially on their daily and weekly packages.Said Econet:
Econet maintains that there is no disappearing balance problem on their network, and that where a customer experiences a change in balance that they cannot explain, they should immediately raise the matter with the company through its call centre or shops, or use its web self-care service, which is available for customers to monitor and track their usage of data or airtime from anywhere, at any time.
To prevent this, we introduced Out-Of-Bundle Blocking, which stops background data usage from occurring. We are pleased to say to date we are the only local Mobile Network Operator that offers this convenience, and many of our customers have signed up to use this feature.
We are not aware of any customer airtime or data consumption that we have not been able to account for and resolve. Any customers in need of assistance in this regard should call any of our contact centres, shops or service centres for personal customer support.