Econet Introduces “My Web Self-Care”: Service To Access Call History, Monitor Data Usage Anytime

Mobile network operator (MNO) Econet Wireless Zimbabwe has introduced a new service called My Web Self-Care, which will allow subscribers to access their call history as well as their data usage from any place as long as they have internet access. The service which is likely to be welcomed by many subscribers who at some point or another have complained of their data “disappearing” without their knowledge.

To use the service, subscribers do NOT need to visit an Econet shop or agent. Instead, all they have to do is to register their details on

https://selfcare.econet.co.zw/selfservice/

The registration process also includes a verification code which will be sent via SMS to prevent/minimise the chances of unauthorised people registering lines that do not belong to them, without the consent or knowledge of the owner. When registration is done, the subscriber can just log in to view their records, although, at the moment, this is limited to 6 months only.

However, the MNO warns:

1.The information requested is for the legally contracted owner of the mobile line. The requested information is confidential. The information you have inquired is for reference only, not to be used for official transactions.

2.The customer shall be responsible for the confidential information and ECONET WIRELESS shall not be liable for any claims, losses, or damages arising from the unauthorised disclosure of such information to any third party.

3.Only the last 6 months of information is available.

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37 comments on “Econet Introduces “My Web Self-Care”: Service To Access Call History, Monitor Data Usage Anytime

  1. Me. I only want to know about the scholarship.. can you please give me information leading to your boss.

  2. I tried to buy daily data using Ecocash but it was unsuccessful. I bought airtime and changed a $1 to daily data only to have that failed Ecocash transfer approved including the one I bought through *143#Kindly reverse the Ecocash $1 to 0772230972

  3. the services are good but there is a need to enable wifi bundles to work on our router even we are at our homes because as for me i am not enjoying data double bundle as it need to be nearer econet shops

  4. You entered my phone numttber with 9 digits but you on trying trying to sign up you say number should be a 9 digit number

  5. I bought my Sim Card from econet agents but the problem is overwhelm ,it is refusing to operate normally when dialing using CODES eg *121#,*151*1*1*……..# .etc everything denied except calls bt buy airtime using ecocash app only
    l tried to look for help from Econet shops but nothing changed at all
    l thought it is my phone problem and changed the Sim into another phone it remained the same.
    Please help me

  6. I forgot my password and also cant remember the security question answers. I need to reset the password. Is there a way i can be helped?

  7. My wife bought a sim card some months ago but right now the line is not requesting even to call someone it says you are not authorised to dial this number.what she supposed to do

  8. i did a transaction with another agent but to my surprise they was no confirmation massege to me or even to the agent but my money was diducted. please can you reverse that transcation . my # is 0773065804. the amount is $10

  9. l did the transaction of bank to my wallet of $150,00 and it was deducted twice , l dont know why and on my bank sttatement they are some reversals that am not even understanding , worried subcriber pliz help

  10. 1)I forgot my password and also i don’t know the security question answers since the account was created for me over a phone call while i was in the middle of something important busy. I need to reset the password. Is there a way i can be helped? i never login in after your representative called me saying that my account was created.

    2)I need to reverse my money from ecocash Zinara tollgates account back to my ecocash wallet to use it for other things .i have been calling and talking to different econet Customer service Reps since 19 July till now still my case not resolved

  11. EcoCash numbers in Zim usually start with 0+772+6 digits. At least my friend’s does. But to send money via World Remit they say to add only 9 digits not including country code 263. I’m assuming I just drop the 0 in front of the 772 number. Is that right?

    1. Hi l forgot the security answers for my
      Blocked Econet self service for call history but l have my password

    2. Hi l forgot the security answers for my
      Blocked Econet self service for call history but l have my password

  12. My line blocked, I need the punk number. I’m abroad my child mistakenly blocked my line, I need it to function.

  13. I registered web self care thing .but wen I want to log in syz incorrect password, also can you plz stop send your msg continuously I receive it almost everyday .

  14. I forgot my password and also i don’t know the security question answers since the account was created for me over a phone call while i was in the middle of something important busy. I need to reset the password. Is there a way i can be helped? i never login in after your representative called me saying that my account was created.

  15. I blocked my pin bt since yesterday im trying ×111# bt there is no solution it told me to try again later since yesterday

  16. trying to call and send messages but my line is saying your number has been deactived,tried to call 111 but its not going through and tried to send a message to *111# but its saying my number is a post paid number what does that mean and what can l do

  17. I also just opened an account with econet self care it’s not logging in and I’m entering the right password until it has locked my account how do I reset my password.

  18. I forget my Facebook password they ask me for conformation code bt l couldn’t get it . I’m on international roaming lm in S.A. +263776832744

  19. i wanted to activate my sim pin after i realised someone was having a tendency of removing my sim and using it in another phone coz the phone had only phone lock.Surprisingly,it got locked and requested my PUK number which i entered and still the sim is locked.Can i please get some help on how to handle this one…..

  20. wow rly this thing doesnt even work hey i tried it shooooo btr left alone jxt live us alone strive and wow r we cool with the hickes of bundles i hate ur line bu i gat no option bu to use it hear me.

  21. L need a printout of my calls from the 27 of May 2021 to the 2nd of June 2021 send on my number 0773235459

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