An Econet Wireless Zimbabwe spokesperson who spoke to NewsDay has come out in defence of Liquid Telecoms and said that the internet service provider did everything it could to mitigate the situation and was the first to restore services through its own cables. This comes after Information, Communication, Technology and Cyber Security minister Supa Mandiwanzira said that they will investigate Liquid for allegedly not having adequate back-up systems.
The spokesperson said that Liquid Telecoms is now making efforts to have a redundancy cable in Botswana. Said the spokesperson:
For the record, what happened last week was regrettably the result of a set of unusual and unrelated incidences that no one could have reasonably anticipated. The facts are that Liquid Telecom cables were cut by a contractor’s earth moving equipment operated by the South African government’s road works department.
The moment Liquid became aware of the breakage; it immediately diverted its Zimbabwe-bound traffic to a South African government owned cable which, unfortunately, was subsequently cut by a tractor in a random and unrelated incident. Liquid Telecom tried to re-route traffic via a Beira cable coming through Mutare, but this was unsuccessful because that particular cable (controlled by TelOne) had also been damaged in yet another unrelated incident. This meant that besides its own cable, Liquid’s two fall-back alternative routes were down on the same day, at the same time that its own cable was down. Liquid Telecom was, however, the first to restore services through its own cables.