Minister of Information Communication Technology Supa Mandiwandira has warned Mobile Network Operators (MNO) which are abusing customers that the regulator, Potraz, will soon be coming after them. The minister said some of the costs were unjustified and said that the regulator was going to start fining some of the MNOs.
Speaking at a mobile payments conference held in Harare last week, Mandiwanzira said:
…We have encouraged the regulator here to really show its teeth because most of the operators here are getting away with airtime disappearing.
We really need to start fining these operators. The regulator is working on going in hard on operators abusing consumers. The costs are unjustified — the costs are just for a text message, there is nothing sophisticated about that bank alerts.
More: Financial Gazette