Ecosure accused of shortchanging clients, company blames cash shortages

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Subscribers of Econet’s Ecosure Funeral service have accused the company of shortchanging them by failing to give them money when death occurs as agreed. This was said at a meeting in Bulawayo of some burial societies which subscribe to Ecosure.

Some of the accusations are das follows:

1. Despite paying on time, when someone dies Ecosure agents tell subscribers that there is no money.

2. Ecosure is changing policies without consulting customers as they now say any payment made after the 10th is deemed void, something they did not inform customers of before.

However, head of sales EcoCash and EcoSure, Mr. Learnmore Masunda attributed all problems to cash shortages, Said Masunda

We are in a cash crisis as a country. This is not an Econet problem only but our problem. People are failing to cash-out their money at our agents but we will try by all means that the bereaved members of that burial society can get the money and I can assure you that if it means calling those agents in Gwanda I can do that so that the affected members get the money to bury their loved ones.

More: Chronicle


EcoCash is a mobile money transfer facility which is run by Econet Wireless Zimbabwe. The facility has grown in leaps and bounds since its inception and is arguably the largest mobile money transfer agent considering the huge sums of transactions that the platform is said... Read More About EcoCash

Econet Wireless Zimbabwe, a subsidiary of Econet Wireless International, is the first and largest mobile network services provider in Zimbabwe. The telecoms giant became popular with its products and services such as Buddie. It has established branches in different corners of the country and enjoys... Read More About Econet

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