Barclays Bank Zimbabwe will refund customers who were charged previous transaction rates from December 12, as the bank is now compliant with a directive by the Reserve Bank of Zimbabwe for a downward review of charges. The bank said the delay in compliance was due to a system delay in the incorporation of new charging structures which resulted in some customers being charged the previous withdrawal rates on December 12 and 13.
In a press statement the bank said:
Barclays Bank Zimbabwe would like to assure all their valued customers, clients and stakeholders that the bank is compliant with the Press statement issued by the Reserve Bank of Zimbabwe on the reduction of cash withdrawal charges dated December 12, 2016. The bank experienced a slight system delay due to the incorporation of new charging structures which resulted in some customers being charged the previous withdrawal rates on and December 12 and 13, 2016. We can confirm that this system change has since been implemented. Any inconvenience caused to our customers is sincerely regretted.
On Tuesday, Pindula wrote an article and named Barclays Bank of the banks that still levying high charges. The bank seems to have revised their position